Professional Services

Your partner for success

Together with our team you can build successful solutions that solve your mobility challenges.

9.1/10

Our NPS score in 2022

The gold standard customer experience metric that measures customer loyalty. Do we need to say more?

100%

Data integration

The platform configuration and basic use cases are delivered within 4 weeks as standard, getting you up to speed.

207

Active users

On average connecting to the platform every working day. You will be in good company!

Our Customer Success Program

Partnering with you for lasting success

We have developed a comprehensive Customer Success programme to ensure that you derive optimal value from our solutions along your customer journey: from onboarding to go live and beyond.

Continuous customer engagement

Our team of experienced and dedicated Customer Success Managers will pro-actively organise regular meetings with you to drive strategic objectives and deliver operational results.

Aggregation

of all standard data, coordinating directly with the data providers on your behalf

Customisation

of your user experience on our intelligence platform, configuring the features to your requirements

Adhoc

integration of alternative types of data format

Bespoke

feature development and solutions delivery management

Streamlined

project management framework to reduce onboarding time-to-value

Tailored

training sessions for your users, based on their roles and use cases

Self-Serve

training your users directly via the Vianova Academy and get them up to speed independently

Discovery

discussion during the onboarding phase to understand your operational context and strategic objectives

Development

of a plan defining the success criteria and the milestones to achieve these objectives

Driving and monitoring

the progress and achievement of your success plan during dedicated business review meetings

Meet our experts

With years of experience under the belt, our colleagues will help to achieve your desired results

Shreyas Aithal

Head of Global Partnerships

Armed with a master's degree in business administration and over 10 years of experience, Shreyas is a skilled sales specialist in SaaS and mobility with a global perspective.

Anne Legendre

Data Scientist

With a degree in Applied Mathematics and Modeling from Polytech Nice Sophia, Anne excels in Data Science. With a rich background, she focuses on creating innovative projects in Data Science and Artificial Intelligence, emphasizing sustainable mobility.

Alexander Pazucanics

Head of Policy

Bringing a Masters of Public Management from Carnegie Mellon University, Alex was the Former Mobility Solutions Manager for the City of Seattle. Before that he worked as Assistant Director for Policy, Planning, and Permitting at the City of Pittsburgh’s Department of Mobility and Infrastructure.

Join more than 100 happy clients of Vianova

Product Support

Ticket & Incident management for Level 1-3 support layers
Product Specialist and Support Engineers on duty for Premier & Elite customers
Contracted Service Level Agreements for response time and product availability

View Pricing Plans

Managed Services

Team of transport planners, engineers, ex-civil servants to fast track your project.
Expertise in policy making, transport planning, infrastructure planning for analysis and research
Partnerships with external consultancies and industry players

Outcome or time-based services to customers

Outsource running tasks and projects to our team

Dedicated team for client managed services

Expert Support Team

An expert team of data scientists and traffic engineers combined with a skilled customer success team will make sure to fast track your projects.

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Our team has distilled over a decade of best practices across industries. In a matter of minutes, we'll enable you to deploy a complex architecture, that is interoperable and can support multidisciplinary teams. Our mobility and data experts will help you fulfil your use cases and bridge the division between fleets operators and street managers.

Get in touch

Lets talk! We are excited to hear how we can help you solve your mobility challenges.

Offices:
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Vianova SAS - Paris, France
Vianova LLC - San Francisco, USA
Vianova - London, United Kingdom
Vianova - Berlin, Germany

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