Our Customer Success Program
We have developed a comprehensive Customer Success programme to ensure that you derive optimal value from our solutions along your customer journey: from onboarding to go live and beyond.
Our team of experienced and dedicated Customer Success Managers will pro-actively organise regular meetings with you to drive strategic objectives and deliver operational results.
of all standard data, coordinating directly with the data providers on your behalf
of your user experience on our intelligence platform, configuring the features to your requirements
integration of alternative types of data format
feature development and solutions delivery management
project management framework to reduce onboarding time-to-value
training sessions for your users, based on their roles and use cases
training your users directly via the Vianova Academy and get them up to speed independently
discussion during the onboarding phase to understand your operational context and strategic objectives
of a plan defining the success criteria and the milestones to achieve these objectives
the progress and achievement of your success plan during dedicated business review meetings
Join more than 100 happy clients of Vianova
- Ticket & Incident management for Level 1-3 support layers
- Product Specialist and Support Engineers on duty for Premier & Elite customers
- Contracted Service Level Agreements for response time and product availability
- Team of transport planners, engineers, ex-civil servants to fast track your project.
- Expertise in policy making, transport planning, infrastructure planning for analysis and research
- Partnerships with external consultancies and industry players
Expert Support Team
An expert team of data scientists and traffic engineers combined with a skilled customer success team will make sure to fast track your projects.
Our team has distilled over a decade of best practices across industries. In a matter of minutes, we'll enable you to deploy a complex architecture, that is interoperable and can support multidisciplinary teams. Our mobility and data experts will help you fulfil your use cases and bridge the division between fleets operators and street managers.
Get in touch
Lets talk! We are excited to hear how we can help you solve your mobility challenges.
8 The Green STE R,
Dover, DE 19901,
United States of America